Sports / Mobile
At rtk10, your account data — including payment details for methods like Upay and Bank Transfer — is collected only to operate your account and keep your sessions secure. This policy explains what we collect, why we collect it, and the choices available to you under applicable local law and eligible regions.
This policy applies to all personal information rtk10 collects when you create an account, make a deposit using Upay or Bank Transfer, browse the lobby, or contact our support team. We collect information you provide directly — such as your name, contact details and payment method — as well as technical data like your device type, browser, and session activity generated when you use the platform on mobile or desktop. We use this information to verify your account, process transactions through your chosen payment rail, deliver account communications, and improve how the lobby functions on your device. We do not sell your personal data to third parties. Where we share data with payment processors or identity verification services, we do so only to the extent needed to complete the service you requested. Your continued use of rtk10 is subject to your local law and the eligibility rules for your region. If local regulations in Bangladesh restrict or govern how your data may be processed, those rules apply alongside this policy. We keep your data only as long as your account is active or as required by applicable law. You may request a review of your stored data at any time through the account support route.
When you deposit or withdraw via Upay, we record the transaction reference and amount to reconcile your account wallet. This data is retained for the period required by applicable financial record rules and is not shared beyond the payment processor involved in that transaction.
Bank Transfer deposits generate a transaction log tied to your account. We store the reference details needed to confirm receipt and credit your wallet. These records are accessible to you through your account history and to our support team when you raise a query.
When you access rtk10 on a mobile device, we collect session data including device type and browser version. This helps us keep the lobby functional across different screen sizes and operating systems. No additional personal data is collected solely because you use a mobile connection.
All credits, debits and balance changes in your account wallet are logged and visible in your transaction history. This record exists to let you verify every movement in your account and to allow our support team to investigate any discrepancy you report.
Understanding the boundaries of this policy helps you know exactly what rtk10 is responsible for and where third-party terms take over. The four areas below draw that line clearly.
Everything that happens when you log in, update your profile, or change your account settings falls inside this policy. We control how that data is stored and who can access it within our platform.
Deposits and withdrawals processed through Upay or Bank Transfer involve third-party payment processors. Their own privacy terms govern the data they handle on their side; our policy covers only what we receive and store after the transaction is confirmed.
Your browsing activity within the rtk10 lobby — which game categories you open, how long you spend on a page — is covered by this policy. We use this data only to improve navigation and personalise your lobby view.
If you follow a link from rtk10 to an external site or service, that destination operates under its own privacy policy. We have no control over how external sites collect or use your data, and this policy does not extend to them.
You have several concrete options for managing the information rtk10 holds about you. To review the data tied to your account — including your registered contact details, payment method records and transaction history — open the account settings page after logging in. Your transaction log is visible there without needing to contact support. If any detail is incorrect, such as a contact address or linked payment method, you can update it directly in the account settings fields. For changes that require identity verification, the on-screen instructions will walk you through the steps shown in your account. To raise a question about how your data is used, or to request that we correct a record you cannot edit yourself, reach our support team through the contact route published on the site. We will respond within the timeframe required by applicable law. If you decide to close your account, contact support and we will explain the data retention period that applies under local regulations before deletion proceeds.
Log in and open account settings to see the personal data and transaction history we hold. No support request is needed for this step — the information is visible directly in your account dashboard.
Update your contact information or payment method details from the account settings page. Fields that require identity verification will show the required steps on screen; follow those instructions as displayed.
Use the published support contact route to ask about how a specific piece of your data is used or stored. Include your account reference so our team can locate your records and respond accurately.
Contact support to begin the account closure process. We will confirm the data retention period that applies under Bangladesh-eligible account rules before any deletion is carried out.
If you have a question about this policy or want to exercise a data right, use one of the contact routes published on the site. We do not publish response time commitments here, as these depend on the nature of your request and applicable local requirements.
Open the live chat widget from any page on the site to reach our support team directly. Have your account reference ready so we can locate your records without delay.
Send your privacy query to the support email address listed on the Contact page. Include your account username and a clear description of your request so we can respond accurately.
The Help Centre on the site covers common account and data questions. Check there first — many data access and correction steps can be completed without contacting support directly.
We apply standard security measures to protect the personal data stored in your account, including encrypted connections when you log in or submit payment details. Cookies are used on the site to keep your session active, remember your lobby preferences and measure how pages are used — you can manage cookie preferences through your browser settings at any time.
We keep your account data for as long as your account remains open and for the period required by applicable financial and legal rules after closure. You can ask our support team for the specific retention period that applies to your account type.
Session cookies keep you logged in during your visit. Preference cookies remember your lobby settings. Analytics cookies help us understand which parts of the site work well. You can block or delete cookies in your browser without losing access to the site.
Your account is protected by a password you set. We recommend using a unique password not shared with other services. If you suspect unauthorised access, change your password immediately from account settings and contact support through the published route.
When we update this policy, we will post the revised version on this page with the date it takes effect. Continued use of your account after an update means you have read the revised terms. Contact support if you have questions about any change.
These are the questions we hear most often about how rtk10 handles your data. If your question is not covered here, reach us through the support contact route on the site.
We collect the details you enter during registration — name, contact information and chosen payment method — along with technical session data such as your device type and browser. We use this only to operate your account and process transactions through your selected payment rail.
Transaction references and amounts for Upay and Bank Transfer deposits are logged in your account wallet history. This data is retained for the period required by applicable financial rules and is accessible to you in your account transaction history at any time.
Yes. Log in and open account settings to view your registered details and full transaction history. For data held outside the account dashboard, contact support through the published route and include your account reference so we can locate your records.
Most contact and payment details can be updated directly in account settings after you log in. Fields that require identity verification will show the required steps on screen. For corrections you cannot make yourself, contact support with your account reference and the specific detail to be changed.
We share data only with the payment processors needed to complete your Upay or Bank Transfer transaction, and with identity verification services where required. We do not sell your personal data. Third-party processors operate under their own privacy terms for the data they handle on their side.
When you request account closure, our support team will confirm the data retention period that applies under local regulations before any deletion is carried out. Some records may be retained for the period required by applicable financial or legal rules even after your account is closed.